testi FAQ

On the testi login page, select the "Forgot password?" link. Enter your registered email address or username, and we will send a password-reset link to your email. Click that link within two hours, enter your new password (minimum 8 characters, with uppercase, lowercase, and numbers), and confirm. If you do not receive the reset email within five minutes, check your spam folder or contact our support team. For account recovery if you no longer have access to your registered email, we can verify your identity using your KYC documents and phone number on file.

Your testi account settings let you update your password, recovery email, and linked phone number for withdrawal SMS notifications. You can view your complete transaction history, including deposits, withdrawals, and game activity. You can also manage your linked payment methods (DANA, e-wallet, mobile banking, local payment, online payment, or bank account) and check your KYC verification status. If you suspect unauthorized access, change your password immediately and contact our support team. We do not offer withdrawal limits or session-time controls through the account interface; such restrictions require contacting our support team directly.

Yes. We support deposits and withdrawals to e-wallet, mobile banking, local payment, and online payment via virtual account numbers. When you select bank transfer as your deposit method, we generate a unique virtual account in your name; send funds to that account and your balance updates within minutes. For withdrawals, link your primary bank account (e-wallet, mobile banking, local payment, or online payment) in your account settings, request a withdrawal, and funds are sent to your linked account within one business day, subject to your bank's processing time. If your withdrawal is delayed longer than expected, contact our support team with your withdrawal reference number; we can confirm whether the delay is on our side or your bank's side.

testi does not charge fees on deposits or withdrawals. The amount you send is the amount that arrives in your account (deposits) or the amount we send to your linked bank or e-wallet (withdrawals). However, your payment provider (your bank, e-wallet, mobile banking, local payment, or online payment) may apply standard processing charges on their end. We recommend checking with your payment provider for any applicable costs. Withdrawal requests are subject to KYC verification and may require additional processing time during high-volume periods.

testi offers football markets (Liga 1, Piala AFF, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Football odds update during live matches and settle within minutes of the final whistle. Live-dealer games run in multi-camera studios with real-time payouts confirmed by the dealer. Slots operate on fixed RTP percentages. Esports markets cover tournament brackets and match results. Each game category has its own settlement rules, which are detailed in our terms and conditions.

Free bets and free spins are promotional credits granted to new or active accounts under specific campaign terms. Free bets can be used on select football markets or live-dealer tables and must be wagered according to the offer terms before withdrawal. Free spins can be used on designated slot titles and winnings are credited to your account balance subject to playthrough conditions. Promotions are announced in your account dashboard and via email; each offer includes expiry dates and usage restrictions. To check your available free bets or free spins, visit the Promotions section in your testi account. If a promotion has expired or you are unsure about eligibility, contact our support team.

Our support team is available via email and in-app chat during business hours. Visit the Help or Support section in your testi account to access the contact form or live chat. Average response time is within four hours during business days. For urgent account-security concerns, include the word "URGENT" in your subject line. Include your registered username, email, and phone number in all inquiries to speed up verification. We also accept requests for account recovery, withdrawal delays, and technical issues through the same channels. If you contact us outside business hours, we will respond within four hours of our next business day.

testi is available only in jurisdictions where online gaming is legally permitted. Users are responsible for verifying that their access and use comply with the laws of their own jurisdiction. We do not operate in jurisdictions where online wagering is prohibited by local law. If you are unsure whether testi is available in your jurisdiction, please review our legal noticeIf you are accessing testi from a restricted jurisdiction, you do so at your own risk and we cannot be held responsible for any legal consequences. For questions about availability in your location, contact our support team.